EMO Contact Center
Medication Consultation for BSAS Programs
Helping you navigate medication management with clarity, speed, and confidence.
📞What is the EMO Contact Center?📞
The EMO Contact Center (ECC) is a teleconferencing platform designed to help BSAS-licensed program staff quickly get answers about:
Medication management workflows
Regulatory compliance
Clinical best practices
We offer support via phone, live chat, and email.
Our goal: Fast, reliable, and professional answers that improve care and reduce stress.
👥Who Can Use ECC? 👥
Any staff working in a BSAS-licensed residential program.
(Not for residents, patients, or the public.)
🚫What ECC Cannot Do:🚫
We cannot:
Diagnose medical conditions
Prescribe or refill medications
Change medical orders or doses
Confirm pharmacy refills
Provide emergency services
Handle complaints
For complaints, contact BSAS Complaint Line: (617) 624-5171
Reminder: ECC is for general information only. Not medical advice.
The ECC will closed on Thursday 27th and Friday 28th
Hours of Operation
Tuesday - Friday | 9 AM – 5 PM
Closed: Mondays, weekends, state & federal holidays
After hours? Leave a voicemail or email. We’ll respond the next business day.
Why Contact ECC?
We help with questions like:
🔹 Workflow:
“How do I document a refill?”
“Can I dispose of meds this way?”
🔹 Regulatory:
“Are take-home methadone rules changing?”
“Do we need to do shift counts for this med?”
🔹 Clinical:
“What are side effects of Gabapentin?”
“What if a dose was taken at the wrong time?”
Live Chat
Click the Chat button (bottom-right of this page).
Fill out a short form so we can route you quickly.
Phone: +1 (833) 656-8351
Please have your BSAS license number or EMO code ready.
If not available, provide your facility name and address.
Phone Menu:
1️⃣ Workflow questions
2️⃣ Regulatory guidance
3️⃣ Clinical questions
Email: ECC@emo.health
Use the contact form below.
We'll respond as soon as possible.
Protect Confidentiality. Do not disclose any protected health information (PHI). PHI is any personal health information that can be used to identify a resident or client. Programs are to comply with 42 CFR Part 2 and HIPAA regulations prior to contacting EMO ECC. The program is responsible for obtaining a signed Release of Information (ROI) form with the individual residing at the program, having it on file and available PRIOR to disclosing any and all personal and protected health information (PHI) during a session with a ECC agent.