EMO Contact Center

Medication Consultation for BSAS Programs.Helping you navigate medication management with clarity, speed, and confidence.

Request Access Today

The ECC will closed on Thursday 12/25 and Thursday 1/1.

〰️

The ECC will closed on Thursday 12/25 and Thursday 1/1. 〰️

Digital artwork featuring a stack of cards, a purple patterned circle, a classical sculpture bust with a pink overlay, and speech bubbles with pills against a pink background with abstract lines.

What is the EMO Contact Center?

The EMO Contact Center (ECC) is a teleconferencing platform designed to help BSAS-licensed program staff quickly get answers about:

Medication management workflows

Regulatory compliance

Clinical best practices

We offer support via phone, live chat, and email.
Our goal: Fast, reliable, and professional answers that improve care and reduce stress.

Abstract colorful illustration of three overlapping human profiles with various patterns and colors against a pale background.

Who Can Use ECC?

Any staff working in a BSAS-licensed residential program.
(Not for residents, patients, or the public.)

What ECC Cannot Do:

Diagnose medical conditions

Prescribe or refill medications

Change medical orders or doses

Confirm pharmacy refills

Provide emergency services

Handle complaints

For complaints, contact BSAS Complaint Line: (617) 624-5171
Reminder: ECC is for general information only. Not medical advice.

Hours of Operation

Tuesday - Friday | 9 AM – 5 PM
Closed: Mondays, weekends, state & federal holidays

After hours? Leave a voicemail or email. We’ll respond the next business day.

Why Contact ECC?

We help with questions like:

Workflow:

How do I document a refill?

Can I dispose of meds this way?

Regulatory:

Are take-home methadone rules changing?

Do we need to do shift counts for this med?

Clinical:

What are side effects of Gabapentin?

What if a dose was taken at the wrong time?

Two speech bubbles, one with a question mark and the other with a check mark, indicating communication or decision making.

Live Chat

Click the Chat button (bottom-right of this page). Fill out a short form so we can route you quickly.

Outline drawing of a person with a headset and microphone, smiling.

Phone: +1 (833) 656-8351

Please have your BSAS license number or EMO code ready.
If not available, provide your facility name and address.

Phone Menu:
1️⃣ Workflow questions
2️⃣ Regulatory guidance
3️⃣ Clinical questions

Line drawing of two people, one sitting at a laptop and the other standing nearby.

Email

Use the contact form
We'll respond as soon as possible.

Disclaimer: Protect Confidentiality. Do not disclose any protected health information (PHI). PHI is any personal health information that can be used to identify a resident or client. Programs are to comply with 42 CFR Part 2 and HIPAA regulations prior to contacting EMO ECC. The program is responsible for obtaining a signed Release of Information (ROI) form with the individual residing at the program, having it on file and available PRIOR to disclosing any and all personal and protected health information (PHI) during a session with a ECC agent.